Privacy Policy
Welcome to Flowing Thames (“we”, “our”, “us”). We are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make purchases from us.
By using our website, you agree to the practices described in this policy.
- Information We Collect
We collect different types of information to provide a seamless shopping experience:
- Personal Information
- Full name
- Email address
- Phone number
- Shipping and billing address
- Payment details (processed securely by third-party payment gateways; we do not store card numbers)
- Automatically Collected Information
When you browse our website, we may automatically receive:
- IP address
- Browser type and device information
- Pages visited and time spent on the site
- Cookies and tracking technologies
- Referring website links
- Order Information
- Products bought
- Order history
- Transaction details
- Customer service interactions
- How We Use Your Information
Your information helps us deliver better services, including:
- Processing and fulfilling your orders
- Providing shipment updates
- Improving our products and website functionality
- Personalizing your shopping experience
- Responding to inquiries and customer service requests
- Sending promotional offers, newsletters, or updates (optional)
- Detecting and preventing fraud
- Complying with legal obligations
- Cookies & Tracking Technologies
We use cookies and similar tools to:
- Recognize returning customers
- Remember your preferences
- Improve site performance
- Track marketing performance
- Enable secure login and shopping cart functionalities
You may disable cookies through your browser settings, but some website features may not function fully.
- How We Share Your Information
We respect your privacy and do not sell your personal data. However, we may share your information with:
- Service Providers
- Payment processors
- Delivery and logistics partners
- Email marketing services
- Website hosting and analytics services
These third parties only receive information necessary to perform their services and are obligated to protect your data.
- Legal Requirements
We may disclose your information if required by law, legal processes, or to protect our rights and customers.
- Data Security
We take stringent measures to protect your information, including:
- SSL encryption
- Secure payment gateways
- Restricted access to personal data
- Continuous monitoring for security vulnerabilities
However, no online transmission is 100% secure. We strive to protect your information but cannot guarantee absolute security.
- International Shipping & Data Transfers
Since we ship worldwide, your information may be transferred to servers in different countries. By using our website, you consent to this transfer, storage, and processing.
We ensure that all data transfers comply with applicable privacy laws.
- Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request corrections or updates
- Request deletion of your data
- Opt out of marketing communications
- Withdraw consent where applicable
To exercise these rights, email us at: [email protected]
- Data Retention
We retain your information only as long as necessary to:
- Fulfill your orders
- Comply with legal obligations
- Resolve disputes
- Maintain accurate business records
- Third-Party Links
Our website may include links to third-party sites. We are not responsible for the content, practices, or privacy policies of those websites.
- Children’s Privacy
Flowing Thames does not knowingly collect personal information from children under 13 without parental consent. If you believe a child has provided us with information, please contact us immediately.
- Updates to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the site signifies acceptance of the updated policy.
- Contact Us
If you have questions or requests regarding this Privacy Policy, please contact us at:
Flowing Thames
42, Mobolaji Bank Anthony Way, Ikeja, Lagos
08034369170
[email protected]