Cookie Policy

Welcome to Flowing Thames!
This Cookie Policy explains how and why we use cookies and similar technologies on our website — www.flowingthames.com.
By using our website, you consent to the use of cookies as described in this policy.

1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, tablet, or mobile) when you visit a website.
They help websites function efficiently and provide information to the website owners to enhance user experience.
Cookies may store preferences, login information, and other data to help tailor your browsing experience.

2. How We Use Cookies
We use cookies to:
Ensure the website functions properly (e.g., cart management and checkout)
Improve website performance and analytics
Personalize your experience by remembering preferences and settings
Facilitate online shopping and store session data for your cart
Provide targeted advertising based on your browsing activity
We use both session cookies (which expire when you close your browser) and persistent cookies (which stay on your device for a set period).

3. Types of Cookies We Use
a. Essential Cookies
These cookies are necessary for the basic operation of our website.
They allow you to browse, add items to your cart, and proceed through checkout securely.
Without these cookies, our site cannot function properly.
Examples:
Cart and checkout functionality
User authentication and login
Security and fraud prevention

b. Performance and Analytics Cookies
These cookies help us understand how visitors interact with our website.
We use tools such as Google Analytics to track page visits, time spent, and user behavior to improve our content and functionality.
Examples:
Analyzing site performance and load times
Monitoring errors or usability issues

c. Functionality Cookies
These cookies remember your preferences (like language, location, or currency) to enhance your shopping experience.
Examples:
Saving selected currency or shipping country
Remembering items in your wishlist

d. Advertising and Marketing Cookies
We use these cookies to deliver relevant ads and promotions.
They track your browsing habits to help us and third-party partners (like Google Ads or Meta Ads) show offers that match your interests.
You can choose to opt out of personalized advertising through your browser settings or directly through third-party ad providers.

4. Third-Party Cookies
Some cookies on our site are set by third-party services that we use for analytics, marketing, and payment processing.
These include:
Google Analytics (website usage tracking)
Facebook Pixel (ad performance and retargeting)
Payment gateways like Prophius, etc (for transaction security)
We recommend checking their respective privacy and cookie policies for more information.

5. Managing Your Cookie Preferences
You can manage, block, or delete cookies through your web browser settings.
However, please note that disabling cookies may affect the functionality of our website and limit your ability to make purchases.
Here’s how to manage cookies on popular browsers:
Chrome: Settings → Privacy and Security → Cookies and Other Site Data
Safari: Preferences → Privacy → Manage Website Data
Firefox: Options → Privacy & Security → Cookies and Site Data
Edge: Settings → Site Permissions → Cookies and Site Data
You may also visit www.allaboutcookies.org for detailed guidance.

6. Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or legal requirements.
Updates will be posted on this page with a revised “Last Updated” date.

7. Contact Us
If you have questions or concerns about how we use cookies, please contact us:
Email: [email protected]